Refund policy

Return & Refund Policy

By placing an order with PinkyPromise, you acknowledge that you have read and agreed to the terms of this Return & Refund Policy.

At PinkyPromise, we want you to love every order you receive. Please review our policy carefully before placing your order.

All Sales Are Final

Due to the nature of our products and for hygiene and quality assurance purposes, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or personal preference.

Please review product descriptions, sizing information, and your order carefully before completing your purchase.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 72 hours of delivery at Hello@pinkypromisexo.com.

Please include:

Your order number

A description of the issue

Clear photos of the item(s) and packaging

We’ll review your request as quickly as possible and, if approved, we’ll gladly send a replacement. If a replacement is unavailable, store credit may be issued at our discretion.

Order Cancellations

Orders begin processing quickly to ensure fast shipping. Because of this, orders cannot be canceled or modified once they have been placed.

Shipping Issues

PinkyPromise is not responsible for packages that are lost, stolen, delayed, or damaged after they have been marked as delivered by the shipping carrier.

If your package appears to be lost in transit, please contact the shipping carrier first. If you need additional assistance, feel free to reach out and we’ll do our best to help.