Shipping policy

Shipping Policy

At PinkyPromise, we’re so excited to get your new favorites to you! 💖 Please review our shipping policy before placing your order.

Processing Time

Orders are typically processed within 2–5 business days (excluding weekends and holidays).

During new drops, restocks, holidays, or promotional events, processing times may be slightly longer. If this happens, we’ll always do our best to keep you updated.

Shipping

Once your order has been processed, you’ll receive a confirmation email with tracking information as soon as your package ships.

Shipping times vary depending on your location and the shipping method selected at checkout.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

PinkyPromise is not responsible for delays, lost packages, or additional shipping fees caused by incorrect or incomplete shipping information provided at checkout.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, PinkyPromise is not responsible for shipping delays, lost packages, or stolen packages marked as delivered.

If you experience an issue with your shipment, please contact the shipping carrier first. If you still need assistance, feel free to email us and we’ll do our best to help.